1. Controller

The controller responsible for the processing of personal data on this website is:

true balance GmbH, Bahnhofstrasse 9, 72800 Eningen unter Achalm, Germany

Email: office@tbgts.com

Managing Directors: Martin Müller, Peter Wolfrum

2. General Information on Data Processing

We take the protection of your personal data seriously. Personal data is processed in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR). Personal data means any information relating to an identified or identifiable natural person.

We process personal data only where this is necessary to provide and operate our website, to communicate with you, or where another legal basis permits the processing.

4. IONOS WebAnalytics

As part of the hosting service, IONOS WebAnalytics is used to obtain statistical information about the use of our website and to optimise the website technically.

According to IONOS, WebAnalytics does not use cookies. When a page is accessed, the visitor’s IP address is transmitted and anonymised directly after transmission. The data processed may include the referrer, requested pages or files, browser type and version, operating system, device type, time of access and the IP address in anonymised form.

The data is processed for statistical evaluation and the technical optimisation of the website. According to IONOS, WebAnalytics data is not disclosed to third parties.

5. Contact Form and Contact Requests

If you contact us through the contact form provided on our website, we process the information you enter in the form in order to respond to your enquiry. Depending on the information you provide, this may include your name, company, email address, telephone number if provided voluntarily, and your message and project information.

The information is used to process and respond to your enquiry and for any subsequent business communication. Where your enquiry relates to the initiation or performance of a contractual relationship, processing is based on Art. 6(1)(b) GDPR. In other cases, processing is based on Art. 6(1)(f) GDPR, based on our legitimate interest in responding to business enquiries and communicating with customers and prospective customers.

The data will be retained for as long as necessary to process your enquiry and subsequently deleted unless statutory retention obligations apply or continued storage is necessary in connection with a contractual or business relationship. Please do not submit sensitive personal data through the contact form.

6. Email Communication

If you contact us by email, we process the personal data contained in your email in order to process and respond to your request. Depending on the nature of your request, processing is based on Art. 6(1)(b) GDPR or Art. 6(1)(f) GDPR.

Business correspondence may be retained where statutory commercial or tax retention requirements apply.

7. Cookies and Similar Technologies

Our website does not currently use cookies for analytics, advertising or behavioural tracking purposes. IONOS WebAnalytics operates without cookies.

Technically necessary cookies or comparable technologies may be used where required for specific website functions. If services requiring consent are introduced in the future, they will only be activated in accordance with the applicable legal requirements and this Privacy Policy will be updated accordingly.

8. Recipients of Personal Data

Personal data may be processed by service providers that support us in operating the website and our technical infrastructure, in particular our hosting provider. Where service providers process personal data on our behalf, this is carried out in accordance with the applicable data protection requirements.

Personal data will otherwise only be disclosed to third parties where this is legally permitted, required by law, or necessary for the establishment or performance of a contractual relationship.

9. International Data Transfers

We do not intentionally transfer personal data collected through this website to countries outside the European Economic Area unless this is necessary for a specific communication or business relationship or an appropriate legal basis and safeguards are in place.

Business enquiries relating to sourcing, production or quality management in India may, where necessary for processing the enquiry, involve communication with our affiliated operations or business partners in India. Where personal data is transferred internationally, we take appropriate measures in accordance with the GDPR.

10. Storage Period

Unless a specific storage period is stated in this Privacy Policy, personal data will only be stored for as long as necessary for the respective purpose. Where statutory retention obligations apply, data may be retained for the duration required by law.

11. Your Rights

Under the GDPR, you have the right, subject to the applicable legal requirements, to obtain information about your personal data processed by us, request correction of inaccurate personal data, request deletion or restriction of processing, object to processing, and receive personal data you have provided in a structured, commonly used and machine-readable format where the legal requirements for data portability are met.

Where processing is based on consent, you may withdraw your consent at any time with effect for the future.

12. Right to Lodge a Complaint

You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection law.

13. Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our website uses encrypted HTTPS communication.

14. Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our website, services or applicable legal requirements.